Who has this information on hand each time? I have to open my bills each time to get this information! Why bother? Who knows this on a whim? This is my most disliked app on my phone. During a power outage, we understand that you want your power back as soon as possible and that you want to know how. It should be easy to switch between gas/electric bills since they are both national grid but I have to log out and log in with the different account numbers each time. Outage Central Report/Check an Outage Outage Alerts Outage Map Stay Connected Storm Safety Our Restoration Process Life Sustaining Equipment Electric Safety Downed Power Line Safety Trees and Your Service Natural Gas Safety Report a Gas Emergency Carbon Monoxide Odor Fade Pipes on Your Property Equipment & Appliance Safety. I do not have a choice but to use this app unless I want to waste more time on the phone.

It does NOT make your life easier like apps should to pay bills. It’s just as a whole VERY frustrating to use this app. We work hard to provide you safe and reliable service.

Face recognition option would be nice so I don’t have to remember a password each time when things aren’t working. I appreciate the security to get to my account but no one is going to pay my bills but me. I created a profile to save my card information but logging in and paying a bill takes just as long as if I called in. If you are experiencing problems with National Grid US, please submit a report below. Then suddenly one of them kept giving me an error so I switched to the app thinking it’d be easier than calling and having to give my card info over the phone each month. Outage Map National Grid US Outage Map The map below depicts the most recent cities in the United States where National Grid US users have reported problems and outages. I was given emailed bills for gas/electric each month which I could very easily pay through.

National grid power outage map ma